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Interpreter support for donors from a non-English speaking background

Our aim is to make your experience as smooth as possible. One way we do this is by ensuring we have an interpreter available to help you through our written questionnaire and the interview process.

The interpreter must be booked in advance by us when you book an appointment, so please let us know if you can’t make it.

We appreciate that your relatives or friends might like to help, but we must use a recognised interpreter service to maintain your confidentiality.

To make sure we can cater to your needs, please alert our staff when you make your appointment that you will require an interpreter.

What is the interview?

All donors go through a comprehensive interview to check that they’re eligible to donate and won’t be putting themselves at risk. This interview takes place with a staff member, yourself and an interpreter.

It’s important that we use a recognised interpreter service so the information you disclose is kept between you and the Blood Service.

You’ll be asked some further questions about your health, your travel and your lifestyle and you must be able to fully understand and answer these questions so you can sign off a declaration.

We’re there to support you every step of the way and answer any of your questions.

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